AI And The Economy: Customer Service Jobs Will Be Cut, Quality Improved
Artificial Intelligence has had problems, but better AI, better management and better training will enable better customer service at lower cost.
Business leaders uncertain about the economy use Dr. Bill Conerly to guide them in developing plans that reduce risk and boost profits in both recessions and booms.
Get StartedDr. Bill Conerly is a business-focused economist, Forbes contributor, and Duke Ph.D. He connects the dots between the economy and business decisions.
Artificial Intelligence has had problems, but better AI, better management and better training will enable better customer service at lower cost.
Long-term contracts are both useful and dangerous. Understanding the risk is necessary to get the full benefits of the deal.
The Federal Reserve’s September 2023 decision highlights problems in monetary policy: time lags and uncertainty of forecasts. Their job is inherently difficult.